About the role
As a Principal Data Analyst, reporting to our Head of Analytics, you will play a key role in helping shape Flex’s future as we strive for a best-in-class Customer Support (CS) experience - helping foster long-term loyalty to Flex with every support interaction. You will partner with CS and Product leaders to help drive towards the goal of customers rarely needing to interact with CS, but ensuring timely, effective, and empathetic resolutions when an interaction does occur.
As a Principal Data Analyst, you will partner with cross-functional stakeholders to proactively identify opportunities and help develop solutions for improving Flex customers’ support experience. You will use your analytical expertise to deliver actionable insights and recommendations that drive impactful, customer-facing impact. The ideal candidate is a critical thinker and expert problem solver who can quickly become a subject matter expert within the CS space to ultimately drive better outcomes for our customers.
What you’ll do
- Partner with Customer Support leadership, Strategy, Product, Engineering, and other cross-functional stakeholders to achieve business goals
- Work c...
Flex
Flex is a remote-first FinTech startup that enables renters to pay rent throughout the month on a schedule that better fits their finances and budget.
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