Customer Success Account Manager

The Customer Success Manager (CSM) is responsible for ensuring ongoing success, timely adoption, and extreme satisfaction of our customers. You will work collaboratively with customers, internal teams, and leadership to drive customer adoption, retention, and advocacy. Responsible for the overall account management for the named account or accounts. This includes handling all markets in which the account operates and directing all personnel assigned to the accounts. Build a strong plan and execute and deliver to achieve sustainable growth in the assigned accounts. Provide input into the account strategy and identify regional requirements for business operations in the assigned territory. Manage multiple and changing priorities based on factors such as time constraints, urgency, and business need. Ensure operations align with the Toshiba mission, strategic objectives, and policies.

Establish and grow trusted advisor relationships with all key customer personnel, leveraging the Toshiba Team to drive the TGCS solutions involving Hardware, Software, and Services forward. The CSM will also work closely with all other TGCS teams (e.g., Account Executive, Services Sales, Solution Archite...