Customer Success Partner / Sales Support Executive

Purpose / Summary:
Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Key Responsibilities:

1. Trusted Partnership:

• Collaborate closely with Sales Representatives, providing them with the support needed in handling strategic customers.
• Ensure internal alignment on customer’s goals and marketing strategies.
• Cultivate long-term, trust-based relationships with our valued customers, to maximize growth & positive logistics experiences.

2. Customer Centricity and Issue Resolution:

• Understand customer needs in a way that relevant to Maersk products and solutions to offer optimal support.
• Retain existing customer success metrics as directed.
• Drive implementation, execution, and customer satisfaction.
• Address any customer pain points promptly.
• Timely resolve issues by leveraging cross functional teams.

3. Commercial Process Management:

• Oversee the Allocation process by coordinating with the customers, ensuring customer commitments are met.
• Support the Ocean tender handling process with TCM. Follows up on tenders based on direction from Sales Representatives.
• Coordinate the Logistics RFI/RFP & Contracting process for complex deals with the relevant stakeholders.
• Ensure timely contract renewals and adhere to pricing guidelines.

Who are we looking for:

• At least 02 years' professional experience at similar position(s) in logistics industry
• Language skills: Native Khmer level, Excellent English level
• Bachelor's or equivalent degree
• Customer-centric approach to identifying customer needs
• Understanding of product features and benefits and how they address customer pain points
• Strategic partnering, financial acumen, matrix management, value co-creator, presentation skill, Excel skill
• Functional management skills & influencing skill
• Collaborative Stakeholder management

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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