Job Description-TC Support Specialist-L1
Mandatory: -
· Hands-on experience in a service management for a customer Teamcenter production platform.
· Experience on industrial ticketing tools like ServiceNOW/Remedy etc.
· ITIL knowledge including ticket priorities and SLA’s
· Minimum 2 years of experience in Teamcenter v11.x
· Knowledge of Teamcenter multi-tier architecture
· Troubleshooting experience and knowledge in below areas: -
o FMS
o Dispatcher
o Active workspace
o NX integration
o T4S integration
o BCT
· Teamcenter Servers and Service monitoring including scheduled jobs/scripts.
Nice to have: -
· Small and Medium Enhancements in Teamcenter
· Azure Cloud knowledge
Education: B.E./ B.Tech.
Location : Bengaluru
As a Service specialist, work productively with end users, architects and Service Managers you will ensure: -
1. Incident Management: response and resolution of system incidents, ensuring minimal disruption to business operations.
2. Run: Routine operational support to maintain the system's performance and availability.
3. Change/Service Request Process: Efficient handling of change requests and service requests, in line with agreed-upon SL...
Sopra Steria
Sopra Steria is a leading European tech company recognized for its consulting, digital services, and software editing activities
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