Account Manager

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall, we serve more than 607,000 people across Canada through Equitable Bank, Canada's Challenger Bank™ and EQB Inc.’s majority owned subsidiary ACM Advisors. We have been around for more than 50 years. Equitable Bank's wholly owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 6 million members. Together we have $119 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.

The Work

As part of a growing and dynamic Commercial Portfolio Management team, the Account Manager is responsible for the day-to-day management of an assigned group of lending partners and associated portfolio of mortgages, from funding through maturity. The Account Manager will be focused mainly on conventional and construction mortgages secured by all types of asset classes, The Account Manager will be looked upon to deliver superior customer service by understanding, and responding to, the needs of the client by way of underwriting renewals, assumptions, refinances, loan modifications, etc. in an effort to meet annual retention targets. Work product must adhere to established policies and underwriting standards and meet compliance and control requirements. Additionally, the incumbent will be responsible for monitoring risks associated with their commercial construction lending portfolio. Working closely with the Commercial Analyst and the Manager, Portfolio Management, this individual will be responsible for day-to-day management of their construction portfolio which will include monitoring project status and associated covenants, identifying and mitigating execution risk via communication with internal and external stakeholders, regular site inspections, and oversight of work completed by the Commercial Analyst.

The Account Manager must ensure that risk associated with their portfolio is comprehensively controlled and within the Bank’s risk appetite and that loans remain in compliance with lending parameters by way of completion of annual reviews. Additional credit-related and administrative duties are also required such as subsequent advances, reporting and pipeline management, as well as networking with external business partners along with various staff within the Commercial department & other internal departments.

The core parts of your role would be to:

• On a daily basis, the incumbent will strive to provide superior customer service with respect to their assigned relationships. Renewals, refinances, extensions, assumptions, annual reviews and ad-hoc requests will be negotiated and completed quickly, efficiently, and accurately (35%)
• On a daily basis, the incumbent will review on-going sub-advance requests prepared by the Commercial Analyst. The review of sub-advances includes ensuring that the project remains on schedule and on budget. In the event of cost overruns, the incumbent will work closely with lending partners to ascertain cause of overruns while ensuring appropriate tools are in place to address same and that all internal stakeholders are consulted with (25%)
• On a daily basis, the incumbent is responsible for ensuring that credit risk associated with their portfolio of mortgages is controlled and within approved guidelines. Credit documentation shall be thoroughly assessed in accordance with established policies and underwriting procedures, with recommendations submitted in compliance with the Bank’s delegated authority limits (20%)
• On a daily basis, the incumbent will communicate with internal contacts (management, originations, funders, coordinators, etc.) to ensure all transactions and ad-hoc requests are meeting prescribed deadlines in a timely and efficient manner (10%).
• On a weekly, monthly, and/or quarterly basis, the incumbent will be responsible for the preparation of specific reports on assigned categories required for the department/Company which will be relied upon by Senior Management (5%).
• On a daily basis, the incumbent will be responsible for contributing to special projects as assigned from time to time (5%).

Let's Talk About You!

• Post-secondary education preferably in business or finance
• Bilingualism (French/English) is considered an asset
• Proficient underwriting skills with a minimum 2-4 years’ commercial mortgage experience
• Working knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
• Sound technical knowledge of commercial real estate underwriting, financial statement analysis and factors affecting the commercial mortgage market
• Good working knowledge of MS Office (primarily Word and Excel)
• Effective analytical and problem-solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Strong negotiation skills
• Demonstrated ability to work independently to achieve goals
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management and Partners in a clear, concise and professional manner

Job Complexities/Thinking Challenges

• The position requires an individual to be client-focused, a self-starter, with the ability to make sound underwriting decisions as efficiently as possible. The incumbent shall possess strong cognitive skills, professional judgement and the ability to work independently with minimal supervision to properly identify and mitigate risks associated with individual transactions while balancing the needs of the client. The incumbent is required to follow corporate policies, procedures and regulatory requirements in order to work through files and rationalize the recommendations or decisions made. Existing accounts are unique in nature and fulsome information is not always available. As such, the incumbent must be comfortable making recommendations based on incomplete information.

#LI-Hybrid

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy, personal days and even a moving day

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!