Relationship Manager

Position Summary & Purpose

The Manila-Relationship Manager (RM) is essential for managing and enhancing customer relationships for the Lendi Group. This role focuses on handling all chat enquiries from existing and new Lendi customers, ensuring smooth and efficient communication. Additionally, the RM executes various ad hoc tasks that do not require phone interactions and supports Australian Relationship Managers (RMs) with rate reviews when needed.

The purpose of the Manila-based RM role is to provide exceptional customer service and support through efficient handling of chat enquiries and effective execution of assigned tasks. This position aims to:

• Enhance Customer Experience: Ensure prompt, accurate, and helpful responses to customer enquiries via chat, contributing to overall customer satisfaction and loyalty.
• Support Operational Efficiency: Take on ad hoc duties and simple case actions that do not require phone conversations, allowing for smooth and efficient operations.
• Assist AU RMs: Provide valuable support to Australian RMs in performing rate reviews and other related tasks, ensuring comprehensive service delivery and operational coherence across teams.

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