Customer Success Executive

You will be responsible for providing support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions.

What skills/experience do I need to be considered?

• Work experience in similar position previously with transferable skill;
• Be able to work in an extremely fast-paced and deadline driven environment;
• High-level analysis experience and ability to collaborate across teams;
• Knowledge or interest in the UK energy industry.

How will I spend my time in this role?

• Ensure all Operational processes are adhered to, and ‘how-to’ guides are followed to avoid errors;
• Preparation of accurate and timely prices and quotes and statements, using all necessary software, especially Salesforce, Zenbi, Excel workbooks, and other tools, as appropriate;
• Management of all relevant Operations Inboxes, ensuring all requests are completed within their appropriate timelines;
• Provide comprehensive administrative support to the Smart Generation Sales team. Including all necessary ad hoc tasks needed to gain and maintain customers;
• Production of Accurate and timely trader’s hedge volumes before deal acceptance;
• Manage and monitor customer renewals and credit checks for tenders, price requests and pricing actions, to ensure the Sales teams are aware of, and address renewals timely;
• Accurate and timely data entry to, and ongoing maintenance of, the CRM system (Salesforce);
• Accurate and timely processing, analysis, and querying of all non-solar HH data used to generate hedge volumes;
• Investigate, analyse, query, and maintain a working knowledge of Zenbi, Horizon, Salesforce, SmartBeat, Jules, and other tool errors to increase in-team efficiency;
• Management of all back-end contract processes e.g. Zenbi offer acceptances, deal ticket production and circulation to the wider business, and billing system set-up and maintenance.
• Accurate and timely automated and manual trade entry into the Horizon system for Fixed, Flexi, Index, and Multi-site contracts;
• Professional and efficient communications with and delivery of information to the following teams: Business Development, Origination, Volume Risk, Trade Control, Trading, Credit Risk, Billing;
• Generating reports/checks to ensure business continuity i.e. Daily Pricing, Credit Expiry, Renewals, Deemed Rates;
• Deal with and take responsibility for customer queries and issues with statements.
• Providing excellent customer service and account management for PPA and Flexi customers;
• Liaise with other parts of the business to support process improvement & UAT Testing;
• Work closely with the Sales Teams to ensure correct prices and contract terms are adhered to;
• Analyse and shape data for customers with bespoke requirements;
• Each person is assigned with additional projects/processes that they are responsible for managing e.g. Wholesale Billing, DUoS Statementing, SETSA billing, Master Customer Database Management, etc;
• Provide accurate and detailed information for monthly reporting.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitize, decarbonize, and localize the future of energy? Apply now

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