Technical Operations Support Engineer

We are an integrated design + technology studio.

We’re united by our love of technology and its potential for making lives better. Some of us are big picture thinkers, some of us creatively driven. And some of us love nothing more than deep diving into a thorny technical challenge. But we’re all human, inspired by human stories and driven by a desire to create human-centred experiences.

About the role:

This dynamic role combines advanced technical skills with strategic thinking, offering a unique opportunity to make a significant impact, where your responsibilities will include:

• Providing technical leadership and mentoring junior analysts in our support team
• Developing and implementing advanced solutions for complex technical issues
• Designing and optimising database queries and data models
• Managing and optimising cloud infrastructure
• Conducting software development and testing for application improvements
• Collaborating with other departments to enhance application performance
• Implementing best practices for technical support and knowledge management

About you:

We are always on the lookout for individuals that value a strong culture just as much as working on great projects. In terms of requirements, you will ideally have:

• A Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience in technical support, software development, or a related role.
• Advanced knowledge of data analysis, SQL, and cloud infrastructure.
• Proficiency in at least one programming language (e.g., Python, Java, C#).
• Experience with software development methodologies and testing.
• Strong leadership and communication skills.
• The ability to manage multiple projects and priorities efficiently.

Bonus Skills (Not requisite):

• Experience in QA, Automation Test Engineering, or Software Test Engineering.
• Expertise in implementing and maintaining best practices for technical support.
• A track record of successful project management in a technical environment.
• Experience with agile development methodologies.
• You're effective by nature - you like to move fast, you enjoy creating innovative solutions, and you love validating and being thorough in all aspects of your day-to-day job.
• An insatiable curiosity about emerging technologies and their potential applications.
• Adaptability and enthusiasm for learning and implementing new technologies and methodologies.

What matters to us?

Put people first - It's about empowering our team and clients, not just the tech.

Push the boundaries - Who wants to stick with conventional solutions?

Play the long game - We create sustainable, scalable systems, not quick fixes.

Say it like it is - Life's too short for miscommunication.

Live for the RUSH - Nothing's more exciting than the rush of solving complex technical challenges.

If you meet the criteria and would be interested in discussing further - apply today! We want to meet you :)