FHA Customer Service Specialist

Leidos is seeking full-time FHA Customer Service Specialists with Mortgage Origination experience to join our Contact Center.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As an FHA Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

As an FHA Customer Service Specialist, you will:

• Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all of your contacts in a database
• Keep up to date on FHA mortgage processes and procedures

To be a successful FHA Customer Service Specialist, you must possess:

• The ability...