Support Engineer

Shift Schedule: 10 PM to 7 AM Manila

WHAT IS YOUR ROLE

We are looking for a Support Specialist to help provide unparalleled support and guidance to customers. You will quickly and effectively resolve complex customer inquiries that arise with our solutions, investigating and troubleshooting using your knowledge of SQL and the product. You'll also help to build and improve processes as a team, helping to develop internal dashboards, define the process for in depth investigations, and repeatable sleuthing protocol to help scale customer support functions as we continue to grow their customer base. You have support experience, a love of problem-solving, and are driven to help reduce fresh food waste in the grocery industry!

WHAT WILL YOU DO

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering and product teams.
• Investigate tricky customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving a mission to reduce food waste.
• Help to build and improve upon debugging...