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A global bank with 60,000 employees and operations in approximately 40 countries, offering opportunities for people with initiative who want to help people take a step ahead in life and in business.
Updated
At ING we are looking for a Customer Journey Expert (Digital Business Expert)
Your role and work environment:
We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.
You will be capable of translating business needs into delivery requirements by working in the squads through the whole product lifecycle and acting as a bridge between business & IT.
You must be able to move from a "concept/idea" to a functional definition and customer journey, providing an efficient cut through and real definition of the MVP to deliver value in a sustained way.
You must be able to understand what ING architecture, databases, main building blocks, layers (front, middle and back) and technologies are required for each "concept/idea".
You will be responsible for the definitions of ready and done, and acceptance criteria for user stories in coordination with the IT team.
You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with...
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