A Snapshot
As the Customer Business Manager, you will be part of AirTrunk’s front-end customer engagement function, reporting directly to the Head of Customer Success (based in our Singapore HQ). You will work closely with other regional teams, making your mark in a number of ways:
- You will lead in tracking customer demand, customer intelligence and manage all customer database in the CRM system
- You will lead in building data analytics and be a key support in deal analysis and internal reporting
- You will lead in preparation of customer-related presentations for both internal stakeholders and customers.
Your Day to Day
Management of CRM
- Maintain and ensure accuracy of all customer opportunity pipeline and strategic engagement across AirTrunk’s global portfolio in Salesforce (SF)
- Regularly engage relevant stakeholders to support in their respective resource planning needs through specialized SF customer deal reports.
- Lead in providing strategic insights from SF customer database, to integrate and guide future growth of the business including: Site expansion, commercial strategy roadmap, and new market entry
- Create BI dashboard in integration with SF for...
![AirTrunk](https://s3-recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/400/430/100/resized/AirTrunk_Logo_colour_(1).png?1602518798)
AirTrunk
A technology company that operates a platform of hyperscale data centers across the APJ region and is continuously redefining and delivering hyperscale data centers for the world's most transformational companies
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