Customer Business Manager

A Snapshot

As the Customer Business Manager, you will be part of AirTrunk’s front-end customer engagement function, reporting directly to the Head of Customer Success (based in our Singapore HQ). You will work closely with other regional teams, making your mark in a number of ways:

• You will lead in tracking customer demand, customer intelligence and manage all customer database in the CRM system
• You will lead in building data analytics and be a key support in deal analysis and internal reporting
• You will lead in preparation of customer-related presentations for both internal stakeholders and customers.

Your Day to Day

Management of CRM

• Maintain and ensure accuracy of all customer opportunity pipeline and strategic engagement across AirTrunk’s global portfolio in Salesforce (SF)
• Regularly engage relevant stakeholders to support in their respective resource planning needs through specialized SF customer deal reports.
• Lead in providing strategic insights from SF customer database, to integrate and guide future growth of the business including: Site expansion, commercial strategy roadmap, and new market entry
• Create BI dashboard in integration with SF for...