Senior CX/UX Researcher

About Wolters Kluwer

Shaping the future today!

For 180 years, Wolters Kluwer has been dedicated to supporting and facilitating the work processes of experts and businesses with innovative solutions. To achieve our vision, we rely on our more than 20,000 colleagues worldwide. We are a technology-oriented international company specializing in professional information, software, and services. Our success is built on intelligent thinking and attentive listening. Through our pursuit of excellence combined with pride in our work, we enable our customers to overcome their most significant challenges.

As a Senior CX/UX Researcher, you will join the User Experience department of Wolters Kluwer's Digital Experience Group. In this role, you will be part of a passionate and experienced User Experience Team. Together with colleagues in other disciplines, you will be responsible for the success of a product portfolio. You represent the customer, investigating their needs in the short and long term to elevate the product offering. As a senior member of this team, you will be responsible for the necessary data for decision-making regarding products and will lead the team through the entire process of developing innovative digital products, using proven research methodologies. This is done in accordance with the principles of Design Thinking and Lean Startup in a corporate environment.

Do you have a practical approach? Do you possess the skills to apply the most suitable UX research methods to validate hypotheses covering all areas of innovation at various maturity levels? Can you translate raw information into insights for the team to collaboratively develop product improvements and innovative proposals that create value for customers and promote company growth?

Then, this role is perfect for you!

Your responsibilities

• As a Senior CX/UX Researcher for the Legisway suite, you are responsible for making customer needs transparent to identify innovation opportunities.

• Leading research activities during the Design Thinking and Lean Startup phases of the innovation process for the advancement of digital products.

• Creating research plans for conducting experiments and/or research projects with Wolters Kluwer customers.

• Conducting research to understand the context in which the customer works, identifying Jobs-To-Be-Done, and validating customer needs, value propositions, and product and interaction design.

• Linking insights from quantitative user data with insights from qualitative research to achieve product improvements.

• Supporting the development of digital, user-centered concepts.

• Testing concepts and critical hypotheses to develop a product proposal and a market-ready product beta or Minimum Viable Product.

• Work across organizational boundaries and across disciplines with Designers, Researchers, Product Managers, Developers and other stakeholders to ensure that we’re addressing the most critical user needs and opportunities to impact business and technology objectives with your user-centered knowledge.

• You will report to the Associate Director of UX Research.

Your profile

• Academic degree

• +5 years of professional experience as a Senior UX Researcher (preferably in a product innovation or R&D environment)

• User-centered mindset

• Solid knowledge of exploratory and evaluative methods for user research

• Combination of creativity with technical affinity

• Persuasion with partners and stakeholders to promote collaboration and alignment

• Analytical mind, capable of extracting insights and visions from multiple and complex data sources

• High degree of organization, individual initiative, and personal responsibility

• Ability to communicate fluently in French & English.

Other Qualifications

• Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting

• Experience collecting and reporting user data from Pendo or other analytics tools

• Experience impacting product direction on products leveraging AI and large language models (LLMs)

• Experience working in a B2B environment on enterprise solutions

• Experience working in a Agile development environment.

About Legisway
Wolters Kluwer Legal Software is a leading international publisher of innovative legal software solutions. Its intuitive technology is developed in close collaboration with clients to enable legal professionals to increase their efficiency, improve their performance, and reduce risk. Wolter Kluwer Legal Software has 100,000 legal professionals as clients in nine countries in Europe and the United States. As part of the Legal Software, you will be working for its solutions dedicated to in-house legal professionals, a fast-moving player in the legaltech ecosystem, delivering state-of-the-art solutions to top-tier global companies.