This position will support the technology used to enable collaboration across Western Digital.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Gather + document user requirements and coordinate solutioning with internal IT teams
- Provide operational support for the team across projects, support cases, and other efforts
- Provide technical support for global enterprise users, troubleshoot, and resolve issues related to M365 services
- Monitor and collaboration system environments and report on usage and health
- Create and maintain documentation related to M365 services, policies, procedures, and system configurations
- Responsible for delivering projects related to global collaboration across the enterprise
- Help establish best practices for global collaboration technologies
- Stay current with emerging Microsoft enhancements and new features
- Work collaboratively across various teams to deliver exceptional IT services
Requirements
REQUIRED:
- Strong written and verbal English communication skills
- Independent worker and self-starter
- Proactive problem solver and excellent communicator
- Experience using Microsoft 365 applications with particular focus on Teams, SharePoint, and OneDrive
- Bachelors degree in Computer Science, Information Technology, Business, or related field
PREFERRED:
- Smartsheet - Collaboration Work Management Platform experience
- Customer Service or Help Desk experience a plus
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