Linux Technical Support

We’re Sutherland, and we currently seek technical support professionals to join the team supporting one of our clients, a leading cybersecurity organization focused on defending sensitive digital data from theft, loss and threats. This is a work from home, remote opportunity.

In this role, you will use your strong problem determination, isolation, and root cause analysis skills to own & resolve issues for our enterprise-level customers. The daily work includes, but is not limited to, providing configuration help; updating support cases to record progress of issues; hosting shared sessions with customers to diagnose reported problems; interacting with internal teams for items that require escalation, and documenting technical solutions and product information in the knowledge base. You will also participate in on-call support 24x7 rotation as assigned.

We offer:

• Attractive hourly rate of $21
• Medical, dental and vision benefits, EAP and other health & wellness offerings
• Generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)

Requirements

Requirements:

• At least one year of experience using Linux in a technical support/help desk environment, with demonstrated knowledge of Windows or Linux Server management; and understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange
• Ability to troubleshoot and resolve software applications and complex distributed system environments involving multiple configurations and protocols
• Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
• Strong written and verbal communication skills
• Candidates should be flexible working evening and weekend shifts

We will provide equipment, however to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 10 Mbps upload and 50 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

**IMPORTANT NOTE:**This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.