Senior Product Support Specialist

Are you a skilled problem-solver looking for an exciting challenge? Beekeeper is seeking an experienced Senior Product Support Specialist with German & English to join our dynamic team and assist our end-users mostly consisting of critical Frontline Workers! As a Senior Product Support Specialist, you'll solve customers’ product issues, perform advanced troubleshooting, and contribute to the excellent satisfaction score the support team currently enjoys.

Your Responsibilities

• Provide World-Class technical support to our end-users in both German & English.
• Solve issues within Level 1 Support-scope of work.
• Perform advanced troubleshooting on Beekeeper’s Frontline Success System.
• Provide VIP support over Zoom on difficult to solve or reproduce cases.
• Act as a Beekeeper Product expert in several key areas of our Product.
• Identify process improvements to our Support Environment.
• Participate in on-call support rotation to provide after-hours support.
• Leverage AI to improve the Support Experience for our customers.

Who are you?

• I'm customer-focused: As a Senior Support Specialist, I interact with customers daily, providing solutions to their problems.
• I'm tech-savvy: I have a diverse skill set that allows me to troubleshoot inside different types of browsers and I am no stranger to web-based solutions.
• I'm fluent in German & English: This is a must-have skill for me as a Senior Support Specialist in this role.
• I'm solution-oriented: I have a 'can-do' attitude and am motivated to solve complex product issues.
• I have excellent problem-solving skills: I'm able to think on my feet.
• I have strong communication skills: I communicate technical concepts clearly and effectively to non-technical stakeholders as a Senior Support Specialist.
• I’m ambitious: As a Senior Support Specialist, I look to grow my skills, learn new technologies such as AI, understand my team metrics and how to share with the business, and support my manager as a deputy.

Bonus Points

• Min. 3 years of experience working in a similar role in an international software (SaaS, 20M+) company, preferably within a mobile first technology environment.
• Previous experience with Zendesk.
• Fluent in one Programming language (Python, Java, etc.)
• Degree in Computer Science
• Additional certification in ITIL, Microsoft or Cisco.

What we offer

• Competitive salary
• Phone & Home Internet costs reimbursement up to 80 PLN/month
• Private health care package with Luxmed
• Multisport Benefit card
• Creative Allowance – paid as 1000 PLN gross/month
• Home office set-up reimbursement up to 1000 PLN
• Personal Learning & Development Budget of 1500 USD/year
• Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
• 26 days of annual leave/year
• 2 Mental Health days off per year
• Laptop for work purposes
• Hybrid working model
• Oh and don’t forget about our Beekeeper Stock options!

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

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At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability, please reach out to jobs@beekeeper.io, and our team will be more than happy to assist you.

Please know that you are not required to share your nationality, age or a picture of you on the CV! We are looking forward to your application!