Customer Success Agent

Your responsibilities and impact working as a Customer Service Expert will be:

• Support of new/existing customers
• Close cooperation with the sales, application engineers as well as the engineering department
• Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
• Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion, campaign, end of quarter)
• Digital document management and filing according to standardized, predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Requirements

Skills, qualifications and interests you need to succeed in this role:

• Very good ability to express yourself i...