Your responsibilities and impact working as a Customer Service Expert will be:
- Support of new/existing customers
- Close cooperation with the sales, application engineers as well as the engineering department
- Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
- Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
- Complaint management CRM
- Support of sales promotion activities (promotion, campaign, end of quarter)
- Digital document management and filing according to standardized, predefined criteria
- Responsibility for customer satisfaction in general (SLI)
Requirements
Skills, qualifications and interests you need to succeed in this role:
- Very good ability to express yourself i...
Blu Selection
A Belgian Business Process Outsourcing company that provides quality service in customer experience and business consultancy.
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