You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youโll have access to competitive benefits including a fresh perspective on workplace flexibility.
Candidates must live in California.
Position Purpose: Documents and addresses customer complaints and issues (I.e., grievances, appeals, Claims Tracking Module) based on regulatory requirements. Supports and collaborates with team members and other functions to document and identify a compliant solution for complaints and issues.
- Processes all received customer inquiries, complaints, and issues using internal tools as defined by the state and federal regulatory requirements
- Documents written issues and responses related to customer inquiries, complaints, and issues to ensure regulatory compliance
- Supports the investigation of complaints and issues to determine root cause and identify appropriate resolution
- Collaborates with internal stakeholders to ensure timely and effective resolution of customer inquiries, complaints, and issues to adhere to quality standards, regulations, and confidentiality
- Supports the...
ย
Centene Management Company LLC
Centene is transforming the health of our communities, one person at a time.
Other jobs at Centene Management Company LLC
ย
ย
ย
ย
ย
ย
ย
ย
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs
ย
ย
ย
ย
ย
ย
ย
ย