Staff Technical Writer

Position Overview

Diligent is seeking a Staff Technical Writer to join our team. We are looking for a talented candidate that can develop documentation for Diligent products, and at the same time develop forward-thinking strategy, systems and process. The successful candidate must be able to rapidly develop breadth and depth of expertise in our products and services. They’ll also be an expert at synthesizing technical information into clear communication to enable our users to quickly get the full value from our products.

Key responsibilities:

If you think you can do the following things, reach out to us for a discussion.

• Develop customer-facing help content, API guides, release notes, and tutorials for our SaaS products, catering to various audiences.
• Collaborate with product managers, design engineers, developers, and subject matter experts to improve the user experience by refining product content.
• Support more than one product roadmap by effectively managing competing priorities and ensuring timely delivery of high-quality documentation.
• Develop a comprehensive documentation strategy that meets the organization's ambitious product content roadmap and provid...