Multi-Skilled Servicing Professional

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Summary

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Duties and Responsibilities

• Deals with clients via telephone in adherence to procedural, productivity and quality standards.
• Strong support role involving sharing information.
• Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
• Finalises calls at point of contact where possible.
• May escalate more complex queries.
• Moderate (intermediate) to high level of technical knowledge.
• Partially multi skilled across product and process relevant to the business area.
• Corporate knowledge and experience advantageous

Skills

Call Center, Corporate Experience, Customer Service, Office Administration, Phone Support, Strong Technical skills and attention to detail, Technical Specifications, Telephone Communications

**Education...