This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory’s Global IT Team. This team provides IT support services to all end users across the globe.
This role offers an individual with the basic IT skills the opportunity to expand their knowledge into all aspects of core IT administration, end user computing, networking and business critical application support.
CloudFactory’s focus is to grow a first class internal IT operation, which provides the tools, procedures, methods, support and infrastructure for a rapidly expanding global operation. This role will require working in shift-based schedules, providing support 24x7.
The ideal candidate will be highly motivated with an excellent customer focused approach and commitment to service delivery.
Essential Functions:
Delivery of Support Services
- Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high le...
CloudFactory
CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing
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