Intake Specialist

We are seeking dedicated Intake Specialists to join our team and manage the initial intake process for leads or clients seeking legal services. As an Intake Specialist, you will play a pivotal role in ensuring that individuals receive the assistance they need by effectively gathering information, assessing needs, and coordinating consultations with our legal experts. If you have a passion for providing exceptional customer service, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.

NOTE: Candidates must be proficient in both English and Spanish, spoken and written. Only resumes in English will be considered. This position is open to applicants from all Latin American countries.

Responsibilities:

• Act as the first contact with leads by phone or email, being friendly and helpful
• Collect important details from people who need assistance
• Listen carefully and empathetically to understand what people need and figure out how the firm can help
• Fill out legal forms if necessary
• Guide people to the right places within the firm or elsewhere for help
• Keep Records of customer interactions *...