Asst Director / Sr Asst Director

[What the role is]

In today’s fast-paced digital landscape, end-user support is the unsung hero of the modern workforce. These tech and support experts keep the gears of productivity turning – troubleshooting issues, answering questions, and providing guidance to ensure users have the resources they need to succeed. But the role of end-user support is more than just technical expertise – it’s a strategic approach to empowering users and keeping the agency running smoothly, whether you’re a leader looking to support your employees using internal tools or a support team hoping to empower your customers, having a team of dedicated professionals, a reliable roster of advanced support tools, and providing self-service support can make all the difference.

As the Information Technology Division moves to the next chapter in the Transformation and Digitalisation of the Heritage sector, you will be part of a dynamic team entrusted with a critical role to lead the digital transformation to successfully help our staff, managers and stakeholders transit successfully in the use of smart robotics, adoption of new relevant Whole-of-Government digital tools and significantly improve the...