Assistant Team Lead/ TL - Training

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

Job Responsibilities:

1. Training Delivery: Conduct training sessions for new hires and existing sales team members on sales techniques, product knowledge, and company policies.

2. Content Development: Assist in developing training materials such as presentations, exercises, and case studies tailored to the needs of junior sales staff.

3. Onboarding Support: Help onboard new sales representatives by providing initial training and ongoing coaching to ensure a smooth transition into their roles.

4. Performance Evaluation: Evaluate the progress and effectiveness of training

programs through assessments, feedback sessions, and performance metrics.

5. Sales Coaching: Provide one-on-one coaching sessions to junior sales staff to

improve their sales skills, overcome challenges, and achieve performance targets.

6. Sales Process Improvement: Collaborate with senior trainers or sales managers to identify areas for improvement in the sales process and develop training initiatives to address these areas.

7. Documentation and Reporting: Maintain accurate records of training activities and results and generate reports on training effectiveness and participant performance.

8. Stay Updated: Stay informed about industry trends, sales techniques, and best practices in training and development to continuously enhance training programs.

9. Quality Process Knowledge :- Should have some Quality process Knowledge

Qualifications:

• 1. Education: A bachelor’s degree in business, marketing, communications, or a related field. Relevant certifications in sales training or adult education are a plus.

• 2. Experience: Previous experience in sales, sales training, or a related field is preferred. Experience as a sales representative or junior trainer is beneficial.

• 3. Knowledge: A solid understanding of sales techniques, customer relationship management (CRM) systems, and sales methodologies. Familiarity with instructional design principles is advantageous.

• 4. Communication Skills: Excellent verbal and written communication skills to effectively deliver training sessions, explain complex concepts, and provide constructive feedback.

• 5. Interpersonal Skills: Strong interpersonal skills to build rapport with trainees, motivate them, and foster a collaborative learning environment.

• 6. Analytical Skills: Ability to analyse training needs, evaluate training effectiveness, and adjust programs accordingly to achieve desired outcomes.

• 7. Organizational Skills: Strong organizational skills to manage multiple training sessions, materials, and administrative tasks effectively.

• 8. Adaptability: Flexibility to adapt training methods and materials to accommodate different learning styles and varying levels of experience among trainees.

• 9. Passion for Learning: A passion for continuous learning and development, both personally and for trainees, to stay ahead in the field of sales training.

• This role typically reports to a Senior Sales Trainer or Sales Training & Quality Manager and plays a crucial role in developing the skills and knowledge of junior sales staff to drive overall sales performance and organizational success.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.