Quality Analyst - Sales Process

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

Job Summary:

As a Quality Analyst specializing in the sales process at the Executive level,

you will be responsible for ensuring the quality and efficiency of sales operations within the organization. You will analyse sales interactions, processes, and systems to identify areas of improvement, implement quality standards, and drive performance excellence across the sales

team.

Responsibilities:

• 1. Quality Assurance: Monitor and evaluate sales interactions (calls, emails, meetings) to assess adherence to established sales processes, scripts, and quality standards.
• 2. Performance Analysis: Conduct regular audits and reviews of sales activities and outcomes to identify trends, patterns, and opportunities for improvement.
• 3. Feedback and Coaching: Provide constructive feedback and coaching to sales representatives and managers based on quality assessments and performance metrics.
• 4. Process Improvement: Collaborate with sales managers and stakeholders to develop and implement process improvements that enhance efficiency, effectiveness, and customer satisfaction.
• 5. Data Analysis: Analyze sales data and metrics to track performance against goals, identify issues, and recommend corrective actions to optimize sales processes.
• 6. Training and Development: Assist in developing training programs and materials focused on sales process improvement, quality standards, and best practices.
• 7. Reporting: Prepare and present comprehensive reports on quality assurance findings, performance trends, and improvement initiatives to senior management.
• 8. Compliance: Ensure compliance with regulatory requirements and company policies in all sales activities and processes.
• 9. Cross-functional Collaboration: Work closely with other departments such as Marketing, Customer Support, and Operations to align sales processes and improve overall organizational efficiency.

Qualifications:

• 1. Education: Bachelor’s degree in business administration, Marketing, or a related field. Additional certifications in quality management or sales process improvement are advantageous.

• 2. Experience: Proven experience in a quality assurance or similar role within a sales environment, preferably at an executive level. Previous experience in sales operations or sales management is highly desirable.

• 3. Analytical Skills: Strong analytical abilities with proficiency in data analysis tools and techniques to interpret complex data sets and derive actionable insights.

• 4. Communication Skills: Excellent verbal and written communication skills to effectively communicate quality standards, provide feedback, and collaborate with cross-functional teams.

• 5. Detail-oriented: Strong attention to detail and accuracy in reviewing sales processes, documentation, and compliance requirements.

• 6. Leadership Skills: Demonstrated leadership qualities with the ability to influence, coach, and motivate sales teams towards achieving quality and performance objectives.

• 7. Problem-solving Ability: Proactive problem-solving skills to identify issues, analyse root causes, and implement effective solutions in a dynamic sales environment.

• 8. Technology Proficiency: Proficiency in CRM software (e.g., Salesforce, HubSpot) and other sales management tools to monitor and analyse sales activities and performance metrics.

• Additional Requirements:

• Ability to thrive in a fast-paced, deadline-driven environment.

• Strong organizational skills and ability to manage multiple priorities.

• Commitment to continuous learning and professional development in the field of sales process improvement and quality assurance.

This role plays a critical part in ensuring that the sales process operates at the highest standards of quality and efficiency, ultimately contributing to the organization's overall sales success and customer satisfaction.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.