Analyst I Business Process Transactions

Job Description:

Essential Job Functions:

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding contracts
• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
• Responsible for the accurate handling and timely execution of any contract worked
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by SEC and Brighthouse Financial guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required daily
• Must provide an elite customer service experience via letters or phone calls made internally or externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Mandatory Qualifications:

• High School Diploma completed
• 2-4 years of relevant insurance business experience
• Working knowledge of insurance products and applicable policies, procedures, and guidelines
• Microsoft O...