Product Owner

The Customer and Loyalty Product Owner will be responsible for defining and executing the product strategy for our customer and membership programs. This role requires a deep understanding of customer needs, membership models, and product management principles to ensure our offerings meet and exceed expectations. The ideal candidate is customer-centric, data-driven, and skilled at managing cross-functional teams to deliver impactful solutions.

Key Responsibilities:

• Product Vision & Strategy: Develop and communicate a clear vision and strategy for customer engagement and membership products, aligning with business goals and customer needs.
• Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, translating them into actionable plans.
• Roadmap Development: Create and maintain product roadmaps, ensuring timely delivery of features and enhancements.
• Customer Insights: Leverage customer feedback, market research, and data analytics to inform product decisions and enhance the customer experience.
• Membership Management: Oversee the lifecycle of membership programs, including acquisition, retention, and engagement strategies.
• Performance Monitoring: Monitor product performance metrics, identifying areas for improvement and implementing solutions.
• Cross-Functional Collaboration: Work closely with marketing, sales, IT, and customer service teams to ensure seamless integration and alignment of customer and membership products.
• User Experience: Ensure that customer and membership solutions deliver a seamless and effective user experience for both internal and external users.
• Documentation: Maintain comprehensive documentation of product features, processes, and updates.
• Compliance & Security: Ensure products comply with industry standards, regulations, and security protocols.

Requirements

• Education: Bachelor's or Master's degree in Business Administration, Marketing, Computer Science, E-Business / E-Commerce, Economics or a related field.
• Experience: Minimum of 4 years of experience in Product Management, Customer Experience / Engagement, Loyalty / Membership Programmes, CRM Solutions or related roles.
• Customer Focus: Strong understanding of customer needs, behaviours, and engagement strategies.
• Technical Proficiency: Knowledge of customer relationship management (CRM) systems, membership management platforms, and data analytics tools.
• Analytical Skills: Proficient in analysing data and metrics to drive product decisions and customer strategies.
• Project Management: Excellent project management skills, with the ability to prioritize tasks, manage timelines, and deliver results.
• Communication: Exceptional verbal and written communication skills, capable of conveying technical concepts to non-technical stakeholders.
• Problem-Solving: Strong problem-solving abilities, with a strategic and analytical mindset.
• Collaboration: Proven ability to work effectively in cross-functional teams and build strong relationships.
• Agile Methodologies: Experience with Agile/Scrum methodologies and tools.
• Attention to Detail: High attention to detail, ensuring precision and accuracy in all aspects of product management.
• Leadership: Demonstrated leadership skills, with the ability to inspire and guide teams towards achieving common goals.
• Why Join Us:
• Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Work in a collaborative and supportive team environment.
• Impactful Work: Contribute to projects that have a significant impact on the business and industry.

If you are a motivated and experienced Product Owner with a passion for Customer Engagement, Membership Programmes and Marketing, we invite you to apply for this exciting opportunity.