The Customer and Loyalty Product Owner will be responsible for defining and executing the product strategy for our customer and membership programs. This role requires a deep understanding of customer needs, membership models, and product management principles to ensure our offerings meet and exceed expectations. The ideal candidate is customer-centric, data-driven, and skilled at managing cross-functional teams to deliver impactful solutions.
Key Responsibilities:
- Product Vision & Strategy: Develop and communicate a clear vision and strategy for customer engagement and membership products, aligning with business goals and customer needs.
- Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, translating them into actionable plans.
- Roadmap Development: Create and maintain product roadmaps, ensuring timely delivery of features and enhancements.
- Customer Insights: Leverage customer feedback, market research, and data analytics to inform product decisions and enhance the customer experience.
- Membership Management: Oversee the lifecycle of membership programs, including acquisition, retention, and engagement strategies.
- Performance Monitoring: Monitor product performance metrics, identifying areas for improvement and implementing solutions.
- Cross-Functional Collaboration: Work closely with marketing, sales, IT, and customer service teams to ensure seamless integration and alignment of customer and membership products.
- User Experience: Ensure that customer and membership solutions deliver a seamless and effective user experience for both internal and external users.
- Documentation: Maintain comprehensive documentation of product features, processes, and updates.
- Compliance & Security: Ensure products comply with industry standards, regulations, and security protocols.
Requirements
- Education: Bachelor's or Master's degree in Business Administration, Marketing, Computer Science, E-Business / E-Commerce, Economics or a related field.
- Experience: Minimum of 4 years of experience in Product Management, Customer Experience / Engagement, Loyalty / Membership Programmes, CRM Solutions or related roles.
- Customer Focus: Strong understanding of customer needs, behaviours, and engagement strategies.
- Technical Proficiency: Knowledge of customer relationship management (CRM) systems, membership management platforms, and data analytics tools.
- Analytical Skills: Proficient in analysing data and metrics to drive product decisions and customer strategies.
- Project Management: Excellent project management skills, with the ability to prioritize tasks, manage timelines, and deliver results.
- Communication: Exceptional verbal and written communication skills, capable of conveying technical concepts to non-technical stakeholders.
- Problem-Solving: Strong problem-solving abilities, with a strategic and analytical mindset.
- Collaboration: Proven ability to work effectively in cross-functional teams and build strong relationships.
- Agile Methodologies: Experience with Agile/Scrum methodologies and tools.
- Attention to Detail: High attention to detail, ensuring precision and accuracy in all aspects of product management.
- Leadership: Demonstrated leadership skills, with the ability to inspire and guide teams towards achieving common goals.
- Why Join Us:
- Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
- Career Growth: Opportunities for professional development and career advancement.
- Collaborative Culture: Work in a collaborative and supportive team environment.
- Impactful Work: Contribute to projects that have a significant impact on the business and industry.
If you are a motivated and experienced Product Owner with a passion for Customer Engagement, Membership Programmes and Marketing, we invite you to apply for this exciting opportunity.
ย
Frasers Group
We're all about building the most valuable community for gamers, bringing them the latest games, exclusive editions, and the hottest consoles to the UK
Other jobs at Frasers Group
ย
ย
ย
ย
ย
ย
ย
ย
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs
ย
ย
ย
ย
ย
ย
ย
ย