Client Success Specialist

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a dedicated Client Success Specialist who is an expert in Criminal Law and Sales to join our client, a US-based company.

As a Client Success Specialist - Criminal Law & Sales Expert, you will play a crucial role in ensuring client satisfaction by providing exceptional support and building strong relationships. You will specifically focus on clients in the field of criminal law, utilizing your knowledge and expertise to meet their needs effectively.

Responsibilities

• - Demonstrating a commitment to clients by providing excellent customer service from initial conversation to end results
• - Managing the company's client relationships in the field of criminal law, including, but not limited to, calling, scheduling, and following up in regards to consultations, appointments, and billing
• - Utilizing your sales expertise to identify opportunities for upselling and cross-selling legal services
• - Handling a high volume of teleph...