Customer Success Manager - Threat Intelligence

Customer Success Management:

• Onboard new clients and guide them through the implementation process.
• Develop and maintain strong, long-lasting relationships with key stakeholders.
• Understand clients' business objectives and align our solutions to meet their needs.
• Conduct regular check-ins, reviews, and strategic planning sessions with clients.
• Monitor client usage and engagement to ensure they are getting the most out of our solutions.
• Provide training and resources to clients to enhance their product knowledge and usage.
• Address and resolve client issues and concerns promptly and effectively.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Assist in the development of customer success materials, including case studies, white papers, and FAQs.

Threat Intelligence Briefing :

• Monitor industry trends and potential threats that could impact our clients' businesses.
• Provide timely and relevant threat briefings to clients, helping them mitigate risks.
• Develop and communicate strategies to address potential threats and challenges.
• Work with internal teams to ensure our products are equipped to handle emerging th...