Field Service Engineer

Responsibilities / Tasks

• Handle Service and Commissioning for High speed rotating equipment like Separators and Decanters with specific focus on decanter Mechanical service.
• Must be able to demonstrate a strong working background in Mechanical maintenance, ideally with knowledge of Separation & Homogenization equipment and basic electrical / Automation Knowledge would be beneficial.
• Previous industry background could include Dairy, Food processing, Edible oil, wastewater, PowerStation or marine. Exposure to GEA core equipment would be advantageous.
• Basic troubleshooting, installation, maintenance, and repair on designated GEA products — Separators, decanters, Homogenizers, Valves, and pumps.
• Manage commissioning/ coordination of plants for all GEA Mechanical equipment products.
• Commissioning and service activities in the entire sales territory of the First party as and when required – should be willing for extensive travel across the region.
• Completing preventive maintenance and field modifications.
• Manage claim processing for the customer.
• Keeping up to date on administrative responsibilities such as customer service logs / reports and internal service records in timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Supporting and advising customers with respect to upkeep of their assets and proper use of equipment.
• Prepare spare parts recommended lists and spare parts sales when requested.
• Ensuring adherence to Health and Safety protocols and standards as per the client and GEA's requirement.
• Utilizing the escalation process to resolve technical issues.
• Identifying and participating in sales opportunities such as spare parts etc. Promote services when requested by the Company

Your Profile / Qualifications

• Bachelors Degree
• Master’s is an additional advantage
• Possess broad experience in the market for respective product line.
• Experience in negotiations with clients to close deals on new machines and spare parts
• English and Arabic
• Ability to adapt to international and culturally diverse teams

Did we spark your interest?
Then please click apply above to access our guided application process.