Manager
🇯🇵 Japan
Customer Success Manager
Customer success & support
Key Responsibilities
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
- Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
- Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
- Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
- Executes escalation procedure.
- Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
- Responsible for system installation; planning, reporting an...
Applied Materials
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
Manufacturing
Technology
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🇯🇵 Japan
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