Senior Business Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Opportunity

As a Senior Business Partner - Global Customer Experience, you will be an essential part of the Customer Experience Partnering team, a global function within Global Customer Experience. Our team focuses on developing and maintaining the business partner mindset through tasks related to partner relationship management in IT Service Desk & Digital and Healthcare solutions, as well as Finance & Procurement Business Support.

• Lead the process for handling new service requests or transitions to our department by connecting with the business requester and managing the demand intake.
• Proactively seek new service opportunities and collaborate with other departments in cross-department cases.
• Proactively engage with key stakeholders to understand business priorities and departmental needs.
• Develop and maintain customer/partner interaction frameworks, best practices, and global templates.
• Ensure effective communication with all stakeholder groups and establish missing communication channels.
• Integrate our department into the broader organizational network for seamless interaction.
• Based on available data and partner feedback, proactively develop service improvement initiatives/projects to enhance our services and adapt to the needs of our customers.

Who you are

• University degree or equivalent business experience.
• Minimum 5-6 years’ experience in a GBS (Global Business Services) environment preferred.
• Proficiency in English with excellent interpersonal and communication skills, coupled with assertiveness.
• Demonstrated excellence in customer relations and building partnerships across all organizational levels.
• Proactive and creative mindset, adept at adapting to changing needs, coordinating and leading initiatives and projects, and thriving in agile business environments.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.