Service Quality and Governance Coordinator

Job Description:

Remote Services Quality and Governance Coordinator

Permanent

£27,000 a year

Full-Time: 37.5 hours per week

Monday to Friday

Hybrid Role (Mixture of Working from home & a Bupa office)

We make health happen

We are happy to announce a new opportunity for an organised individual with the ability to work independently in the role of Remote Services Quality and Governance Coordinator

The Quality and Governance Coordinator plays a vital role to the Remote Service support function, delivering seamless administration, efficient operation support and continuous improvement initiatives. This role directly assists Service Delivery, Operations, and Team Managers, contributing to the optimal functionality of governance, customer listening, and quality framework throughout the department.

Who are we looking for?

We are looking for someone who has fantastic organisational skills and can lead Quality Assurance processes.

You’ll help us make health happen by:

• Audit calls and back-office processes, in line with quality and assurance frameworks, feeding back results to service managers to drive performance and continuous improvement...