SAP Business Process Expert

Glasgow, G2 5AD

Salary circa £55,000 per annum plus 10% bonus and single healthcare

Permanent contract and flexible working pattern

Closing date: 2nd August

Interviews anticipated w/c 19th/26 August

Help us create a better future, quicker

ScottishPower’s SAP Business Process Experts play a key role in driving our roadmap of improvements to help deliver the best possible experience to our customers. In this role, you will be responsible for delivering significant system and process changes to support business improvements within the Complaints teams, which span across multiple technologies and 3rd party vendors. We are looking for IT professionals with strong technical and stakeholder management skills to join our Complaints Business Transformation team.

What you’ll be doing

You’ll be responsible for ensuring that systems in place for complaint and service management derive maximum efficiency and effectiveness for end users. Your role will focus around identification of issues that lead to complaints or cause complaints to be elongated with a view to eradicating and improving all systems and processes within your focus area. You will be devisi...