Product Owner

The Customer and Loyalty Product Owner will be responsible for defining and executing the product strategy for our customer and membership programs. This role requires a deep understanding of customer needs, membership models, and product management principles to ensure our offerings meet and exceed expectations. The ideal candidate is customer-centric, data-driven, and skilled at managing cross-functional teams to deliver impactful solutions.

Key Responsibilities:

• Product Vision & Strategy: Develop and communicate a clear vision and strategy for customer engagement and membership products, aligning with business goals and customer needs.
• Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, translating them into actionable plans.
• Roadmap Development: Create and maintain product roadmaps, ensuring timely delivery of features and enhancements.
• Customer Insights: Leverage customer feedback, market research, and data analytics to inform product decisions and enhance the customer experience.
• Membership Management: Oversee the lifecycle of membership programs, including acquisition, retention, and engagem...