The Customer and Loyalty Product Owner will be responsible for defining and executing the product strategy for our customer and membership programs. This role requires a deep understanding of customer needs, membership models, and product management principles to ensure our offerings meet and exceed expectations. The ideal candidate is customer-centric, data-driven, and skilled at managing cross-functional teams to deliver impactful solutions.
Key Responsibilities:
- Product Vision & Strategy: Develop and communicate a clear vision and strategy for customer engagement and membership products, aligning with business goals and customer needs.
- Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, translating them into actionable plans.
- Roadmap Development: Create and maintain product roadmaps, ensuring timely delivery of features and enhancements.
- Customer Insights: Leverage customer feedback, market research, and data analytics to inform product decisions and enhance the customer experience.
- Membership Management: Oversee the lifecycle of membership programs, including acquisition, retention, and engagem...
Frasers Group
Everlast Gyms is a fitness company focused on providing excellent customer service, fitness experiences, and career growth opportunities for its employees.
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