Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
The position is a Call Centre Agent within the Customer Service Centre.
Key Result Areas
Client Service Delivery
- Deals with client enquries via telephone or e-mail in adherence with productivity standards.
- Takes inbound calls and shares relevant information.
- Finalises call at point of contact where possible.
- Ensures that more complex queries are escalated appropriately.
- Makes outbound calls in accordance with predetermined schedules.
- Effectively manage any non-conformances.
Personal Effectiveness
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Quality Assurance
- Handles all queries in adherence with procedural and quality standards.
- Monitoring calls for quality assurance purposes, providing feedback to improve s...
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Old Mutual Life Assurance Company (SA) Ltd
A financial services company focused on the African opportunity.
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