Vice President

Freshworks is seeking a Vice President (VP) of Product Management to lead the product strategy that will drive rapid commercial growth of Freshservice, our fast-growing IT platform. Freshservice is a cloud ITSM platform that enables IT to deliver modern IT services & experiences. The right candidate will leverage an understanding of CIO priorities, IT I&O workflows, and leverage AI to transform these products to deliver incredible value for end users and customers.

Key Responsibilities

• Strategic Leadership: Pair customer insights, developed from multiple internal and external channels, with deep expertise in emerging tech and competitive landscape to develop effective product strategies and a multi-year roadmap that will drive revenue growth across SMB to large enterprise customers.
• Develop operational, time-bound plans that align team members to deliverables to achieve all product milestones.
• Successfully collaborate with, and lead, a diverse, globally distributed, cross-functional team spanning product/engineering and GTM teams to drive business outcomes.
• Design for customer delight to deliver value and in a timely way, further elevating Freshworks’ brand for innovation, our ability to execute, and our customer NPS.
• Team Development: Build and lead a high-performing product team and leaders, promoting a culture of diversity, innovation, and continuous improvement.

Requirements

• Bachelor's degree in computer science, business, or equivalent work experience, with a preference for a Master's degree.
• Proven Success: Demonstrated ability to set product-growth strategy and related KPIs (MRR, CLV, Churn, etc.), gain alignment across senior leadership, and develop/deliver on an execution plan - with clear accountabilities, milestones, and owners - to drive growth and achieve commercial goals.
• Experience: Minimum of 10 years' of product management leadership experience in similar business applications companies and/or product-led SaaS business: also required is at least 5 years' of progressive leadership experience to reach a level comparable to this one (scope, scale and impact) and building products in the IT domain. Ideal candidate has experience Managing a scaled saas product (>$250M ARR)
• Leadership Skills: Excellent leadership and team management abilities, with a track record of building and leading high-performing, diverse teams.
• Communication: Strong communication and collaboration skills, with the ability to work effectively with senior management and business leaders.
• GTM Acumen: Collaborate with sales and marketing teams to develop effective GTM strategies.
• Other: Ability to balance a strategic outlook with a hands-on approach to focus on details (as needed), adept at managing teams in an agile environment, dedicated to putting customers and users at the forefront of product development.