Senior Manager

About the Team:

Reporting to the Director, Workplace Technology Services, the Senior Manager, Fulfillment Centre Technical Support is responsible for supporting all software and hardware used by the fulfillment center operations. This role encompasses a broad spectrum of technologies, ranging from system observability to application performance management.

Why Join Us:

• Partner with internal stakeholders, suppliers, and partners to resolve historical issues, deploy new functionalities, and measure/track business KPIs.
• Develop a clear roadmap for the Fulfillment Center Support team, focusing on the automation of devices, implementation of security best practices, system observability, and timely problem resolution to minimize downtime.
• Manage escalations and communications during incidents, outages, and planned maintenance.
• Lead the Fulfillment center support team by establishing the short term objectives for the department and ensure team's are engaged towards achieving the department's missions
• Manage the growth of the team by setting clear career paths and create learning and development opportunities

Requirements

How To Excel In This Role:

• A minimum of seven (7) years of experience in a warehouse facility
• Full-time, on-site presence (5 days a week) at the fulfillment center.
• Proven expertise in designing and implementing complex observability and automation systems
• Strong technical skills, including knowledge of inventory management systems and warehouse management systems
• Experience working with Service Now and other ticketing systems

What Sets You apart:

• Excellent communication skills with the ability to engage employees at all levels.
• Strong planning, analytical, problem-solving, and organizational skills.
• Proactive in identifying and addressing challenges, suggesting improvements, and implementing solutions.
• Hands-on approach, adaptable to changing circumstances, and able to prioritize effectively.