Manager, Technical Support

Work Schedule

Every other weekend days

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and experienced individual to join our team as a Manager, Technical Support. As a global leader in the field of scientific research, Thermo Fisher Scientific is dedicated to enabling our customers to make the world healthier, cleaner, and safer. With our world-class technology and a commitment to innovation, we strive to improve millions of lives through our work in finding cures for diseases, protecting the environment, and ensuring food safety.

As a Support Manager, EMEA, you will be a key player in coordinating all activities within the Customer Services Team. Your primary responsibilities will include mentoring and developing the team's skills, addressing customer issues, and delivering exceptional support services. You will work closely with leaders from various departments in the Digital Science division, including Development, TechOps, and Services, to implement effective support strategies and enhance help-desk services.

Responsibilities:

• Manage team Rota's to ensure 7 days a week support coverage
• Manag...