HCHB Resource - Market Leader

JOB SUMMARY

The HCHB Resource – Market Leader will be part of the IT/Clinical Applications Resource team and responsible for providing market level guidance, leadership, and support to all operating teams, including system administration, configuration, and level three support of issues.

DUTIES & RESPONSIBILITIES

• Partner with the other team members, departments, and business leaders to effectively meet the clinical technology needs of the organization, focusing on the EMR and related applications, interfaces, and platforms.
• Develops and implements HCHB related processes, procedures, and related documents/forms. Analyzes, monitors, and revises processes and procedures based on market performance.
• Develops and implements related training programs and initiatives. Analyzes, monitors, and revises initiatives based on market feedback and performance.
• Provide in-person, remote, and hybrid training sessions for clinical applications implementation projects, onboarding groups, and best practices reinforcement. Provides leadership, guidance, and oversight for acquisition and expansion projects in primary markets.
• Problem-solves, troubleshoots, analyzes market data and trends, and advises on possible courses of action to improve agency utilization of HCHB and related applications.
• Maintain HCHB system administration, including process configuration, pathways and assessments development, end-user training, and patient lifecycle management based on market analysis.
• Provide functional and technical support regarding HCHB and related applications by troubleshooting issues and providing centralized user support.
• Provide intermittent on-call support in rotation with HCHB Resource team.
• Provide on-site support to operating entities as needed; travel required.
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution, and ability to meet changing needs. Provide oversight and leadership to HCHB Resources to accomplish projects, acquisition transitions, and daily/weekly/month metric goals.
• Collaborate with stakeholders to define project goals, deliverables, and success criteria.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Collaborate with cross-functional teams to gather requirements, define process metrics, and establish performance benchmarks.
• Participate in IT audits and compliance assessments, ensuring adherence to regulatory and security standards.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• 3+ years HCHB training, implementation, project management, or user experience required.
• Additional experience with Forcura, Careport, Waystar, Medalogix, NVOQ, supply interfaces, medication interfaces, or other clinical applications a plus.
• Strong problem solving, troubleshooting, and analytical skills.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.