Admin Support

POSITION SUMMARY

Perform a variety of complex duties associated with analyzing technical documents received from field personnel. Support the regions progress in relation to meeting budget by ensuring proper accounting practices are performed. Responsible for following workflow policies and procedures associated with assigned work from Electrical Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor and Emergency Response Team. Receive and respond to internal and external customer inquiries and complaints while maintaining a positive customer experience. Investigate and analyze a variety of reports associated with Meter Service, Operations and Work Management requirements to meet goal initiatives. Perform other administrative duties as assigned.

PRIMARY DUTIES - ACCOUNTABILITIES

• Assist customers, resolve inquiries from Customer Service, Electric Service Support Center, electrical contractors, property owners and other utilities and agencies.
• Gather, review, analyze, prepare and process comprehensive data for numerous record systems including but not limited to Work Management (Maximo), WMBS, C2, CACS, Fieldnet, ARC...