Tier 2 Support Analyst
Do you enjoy supporting users of SaaS products?
Are you motivated by excellence in service and product enhancement ?
About our Team
Interfolio by Elsevier is on a mission to build smart, inspired and useful products for faculty and academic communities. By building an engine for faculty activity, decisions, and data, Interfolio has become the first mover in defining and owning the category of faculty-focused technology that cultivates goal-oriented collaboration around academic decision-making.
Interfolio operates the first holistic faculty information system to support the full lifecycle of faculty work, from job seeking to review, tenure, sabbatical, committee work, research, and beyond. Offering colleges and universities increased clarity and insight into faculty data to help achieve their strategic initiatives, Interfolio believes that advancing the faculty will advance the institution
About the Role
In this role you will support our users and clients by answering questions, educating and empowering customers to become better Interfolio users. You will proactively look for solutions to problems and propose improvement...
Elsevier
A global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
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