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A global bank with 60,000 employees and operations in approximately 40 countries, offering opportunities for people with initiative who want to help people take a step ahead in life and in business.
Updated
Are you result driven, decisive and a forecast guru all in one? Are you someone who can’t get enough of improving customer experience? This might be the position for you.
Working environment
Our customers will always want their experience with ING to be faster, safer and easier. In KYC it is all about ensuring that we are a compliant and safe bank in the most effective and efficient way, allowing for a predictive, replicable service against the highest customer satisfaction.
In the role of WFM Lead, you will become part of the department ‘KYC Services and Operations’ for the Netherlands, reporting to the Tribe Lead KYC Services & Operations. You are working closely with the Super Circle leads from the Operations teams in NL and central service location (Hubs) as well as the support functions responsible for process, solutions and risk.
You will need to organize a team responsible for forecasting, planning of volumes and capacity modelling including distribution of files for processing across different locations, teams and analysts, covering the full customer (KYC) lifecycle from: onboarding, periodic- and event driven reviews and If nothing else, then offboarding of the cli...
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