Incident Manager

We are seeking a seasoned Incident Manager to join our team on a full-time. This role requires a hands-on individual to lead and coordinate incident response efforts for our critical systems and applications.

• Respond to and triage reported incidents related to our IT software applications.
• Diagnose the root cause of incidents, leveraging technical knowledge and troubleshooting skills.
• Develop and implement action plans to resolve incidents in a timely and efficient manner, minimizing downtime and business impact.
• Escalate incidents as needed, ensuring clear communication with stakeholders throughout the process.
• Document incidents, resolutions, and lessons learned for future reference and improvement of IT processes.
• Analyze trends in incidents to identify recurring issues and proactively implement preventative measures.
• Maintain and improve our incident management procedures, aligning with best practices (e.g., ITIL).
• Collaborate with development teams to identify and fix bugs contributing to incidents.
• Communicate effectively with technical and non-technical audiences, providing clear and concise status updates.
• Open to taking onsite assignments in the US

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