Infrastructure Services and Operations Director

Title:

Infrastructure Services and Operations Director

Company:

Ipsen Pharma (SAS)

Job Description:

Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.

We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in oncology, neurosciences and rare diseases.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make the difference. We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions; leaders drawn by a purpose to make a direct impact through their work in people’s lives.

We offer employees a wealth of fulfilling challenges & growth opportunities, and the chance to contribute within a fast-moving organisation, an organisation that is genuinely game-changing.

The Infrastructure Services and Operations Director oversees the delivery and continuous improvement of infrastructure and operation services to support business functions, including servers, networks, and cloud services. This role manages an internal team and global outsourced partners, working closely with IT directors and operational teams to implement and support infrastructure across the enterprise.

Main Responsibilities

• Drive digital transformation and create technology roadmaps aligned with business goals.
• Oversee design and implementation of scalable infrastructure solutions, including data centers, networks, and cloud services.
• Ensure robust cybersecurity measures in collaboration with security teams.
• Optimize IT operations for high availability and disaster recovery.
• Manage risk and security, ensuring compliance with industry standards.
• Lead continuous improvement initiatives and manage major incidents effectively.
• Ensure operations meet business expectations, budgets, and SLAs.
• Oversee service level improvements and negotiate SLAs with stakeholders.
• Monitor infrastructure performance and compliance.
• Manage relationships with IT partners and technology vendors.
• Oversee contract management and procurement.
• Pursue opportunities for vendor partnership improvements and innovative services.
• Manage infrastructure budgets, optimize costs, and evaluate ROI for projects.
• Identify and lead initiatives for business innovation through infrastructure improvements.

Experiences/Qualifications

• Bachelor’s degree in business, IT, or project management; Master’s preferred.
• Certifications in technology-related disciplines (e.g., ITIL, CGEIT, COBIT).
• 8+ years of relevant experience, preferably in the biopharmaceutical domain.
• Proven experience managing application outsourcing contracts.
• Strong leadership and cross-functional team management skills.
• Excellent communication and presentation abilities.
• Deep understanding of service delivery budgeting and controls.
• Excellent partner management and interpersonal skills.
• Strong analytical, problem-solving, and customer service skills.
• Ability to prioritize and adapt in a fast-changing environment.

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Dans le cadre de ses recrutements IPSEN s’engage au respect de l’égalité de traitement des candidats, indépendamment du sexe, de l’âge, de l'orientation sexuelle, de l'origine ethnique, de la couleur de la peau, de la nationalité, du handicap ou de l'appartenance à un syndicat.