Personal Shopper Lead

Position Summary...

What you'll do...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and
handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to
management.
Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (for example, Club Pick Up, Ship From
Club, etc.); auditing on-line customer feedback; working to resolve customer complaints and escalating unresolved issue...