About the Role:

Grade Level (for internal use):

10

Department overview:

The Customer & Growth Office, a new shared capability within Market Intelligence, partners closely with the Sales organization to deliver a differentiated customer experience. This group enables our sales team and businesses by overseeing customer success, sales operations, implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowers accelerated growth and delivery by putting the customer at the core of everything we do – driving a full customer experience that differentiates us from our competitor.

The Proposal & Customer Assessment Team is part of the broader commercial operations. An enabling function to qualify, review, and respond to RFXs, proposals (Standard/Custom), questionnaires, and other customer queries. Our goal is to enable new revenue generation via RFX & deliver superior customer satisfaction by providing high-quality proposals & relevant information during pre/post-sales. We serve a vast array of clients across geographies and are committed to the client-first mindset. The Proposal/Strategic Programs Specialis...