**Position Overview:**
We are seeking a dedicated and experienced Office Manager to oversee the daily operations of our Kennesaw and East Cobb locations. The ideal candidate will have exceptional organizational skills, a commitment to providing outstanding patient care, and the ability to lead and motivate a team.
**Key Responsibilities:**
1. **Office Operations Management:**
- Oversee daily office operations to ensure efficiency and effectiveness.
- Maintain a clean, organized, and welcoming office environment.
- Manage office supplies inventory and place orders as necessary.
2. **Staff Leadership and Development:**
- Recruit, hire, and train office staff.
- Schedule and manage staff to ensure adequate coverage.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive, collaborative work environment.
3. **Patient Relations:**
- Ensure exemplary patient care and address patient concerns or complaints promptly and professionally.
- Manage patient scheduling to optimize office efficiency and patient flow.
- Oversee patient check-in/check-out processes including verification of insurance information and collection of payments.
4. **Administrative Duties:**
- Maintain accurate patient records and ensure compliance with HIPAA regulations.
- Handle billing, invoicing, and financial reporting.
- Develop and implement office policies and procedures to enhance operational efficiency.
- Liaise with vendors and service providers as needed.
5. **Financial Management:**
- Monitor and manage office budgets, including payroll, supplies, and other expenses.
- Generate financial reports and provide insights on budget adherence and financial performance.
- Implement cost-saving measures where appropriate without compromising on quality.
6. **Technology and Equipment Management:**
- Ensure all office equipment and technology are functioning correctly and troubleshoot any issues that arise.
- Coordinate regular maintenance and updates for office/medical equipment.
- Introduce new technology and systems to improve workflow efficiency.
7. **Compliance and Regulations:**
- Ensure the office complies with local, state, and federal regulations.
- Keep abreast of updates in eye care practices and healthcare regulations and implement necessary changes.
Requirements
- **Education:** Bachelor’s degree in business administration, healthcare management, or a related field preferred.
- **Experience:** Minimum of 3-5 years of experience in office management, preferably in a healthcare or eye care setting.
- **Skills:**
- Excellent organizational and multitasking abilities.
- Strong leadership and team-building skills.
- Proficient in office software and electronic medical records (EMR) systems.
- Superior customer service and interpersonal communication skills.
- Financial acumen, experience with budgeting and financial reporting.
**Personal Attributes:**
- Detail-oriented with a commitment to accuracy.
- Ability to handle stressful situations calmly and efficiently.
- Problem-solver with a proactive approach to improving office processes.
- High degree of integrity and professionalism.
The Lean Way Consulting
A boutique optical shop that focuses on providing a great experience for patients.
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