AM Analyst L2

Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.

Responsibilities:

• Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Performing requirements analysis
• Documenting and communicating the results of your efforts
• Working closely with clients, technicians, and managerial staff
• Ensuring solutions meet business needs and requirements
• Performing user acceptance testing.

Requirements

• Experience working with customers.
• Experience with SQL or MS Excel for data processing or reporting.
• Very good analytical thinking focused on details.
• Strong written and verbal communication skills.
• High knowledge of English language (>70% Level).
• Capable of identifying trends and using statistics to interpret data.
• Organized, methodical and structured approach to work, attention to details
• Ability to evaluate the curren...