Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.
Responsibilities:
- Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Performing requirements analysis
- Documenting and communicating the results of your efforts
- Working closely with clients, technicians, and managerial staff
- Ensuring solutions meet business needs and requirements
- Performing user acceptance testing.
Requirements
- Experience working with customers.
- Experience with SQL or MS Excel for data processing or reporting.
- Very good analytical thinking focused on details.
- Strong written and verbal communication skills.
- High knowledge of English language (>70% Level).
- Capable of identifying trends and using statistics to interpret data.
- Organized, methodical and structured approach to work, attention to details
- Ability to evaluate the curren...
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Endava
Technology consulting and partnering company that drives meaningful change through harnessing technology and a people-centric mindset.
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