The role:
Sales back-office Executive / Sales Assistant
Summary of the role:
- assist the KAM (Key account manager) team in the day-to-day management of customer accounts
- Help analyze customer needs and propose appropriate solutions.
- Ensure regular monitoring of customer files
- Work with the company's various departments to ensure customer satisfaction and loyalty.
Responsibilities:
- Provide customized sales reports and analysis (contract& margins tracking, weekly and monthly sales reports, customer complaint reports, etc.)
- Support the KAM during the tender process
- Support the sales team in the preparation of meetings (online surveys, agendas, minutes, presentations, etc )
- Prepare and send monthly sales reports to customers
- Manage the price changes in SAP and communicate with the internal parties about the changes (Finance, CS.....etc)
- Create and manage the follow-up of the promotions and ensure that the packaging materials are ordered by the purchasing department.
- Responsible for the process of creating new items on the sales perimeter, both internally (master data, packaging, quality, GCDepartment, etc.) and in relation with customers.
- Coordinate product specifications for the current range and the launch of new products.
- Support the KAM in the management of the end-of-life cycle of the articles concerned.
- Calculate, report and keep records of the eco-emballage and any other local taxes paid by the company on an annual basis.
- Organize, together with the Marketing Department, the company's participation in fair trade events, monitoring expenditure and compliance with the budget.
- Organize the submission of samples to customers
- Insure back up for the packaging responsible during holidays or high demand periods on the packaging development.
Requirements
Qualifications:
- University degree, ideally on economics
- min 2 yearsβ experience in a similar position, ideally in the food industry/ FMCG
- outstanding in excel and well organized,
- experience in SAP is a plus
- excellent analytical skills
- collaborative team player
Languages:
- Good written and verbal communication skills
- high command of English and French
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